Our policies

We respect your privacy. When you request an appointment or contact us, we collect only the information needed to serve you: your name, phone number, email address, and details about your pet.

We never sell, rent or share your personal information with third parties for marketing. Your information is used only to schedule appointments, contact you about your pet's visit, and respond to your questions.

If you would like us to update or delete your information at any time, just call or email us and we will take care of it promptly.

Appointments are confirmed by phone or in person. Please arrive on time; if you are more than 15 minutes late, we may need to reschedule so every pet gets the time they deserve.

For the safety of all pets, dogs and cats must be up to date on rabies vaccination. Please tell us about any health conditions, allergies, or behavioral concerns before the groom begins.

Grooming prices are estimates based on size, coat condition and temperament. If we find heavy matting or other issues, we will always discuss any price change with you before proceeding.

We reserve the right to refuse or stop a service if a pet shows signs of severe stress or aggression, for the safety of the pet and our staff.

Grooming services: your satisfaction matters to us. If you are not happy with a groom, let us know within 48 hours and we will make it right with a touch-up or a partial refund.

Shop products: unopened, unused products may be returned within 14 days of purchase with a receipt for a full refund or exchange.

For health and safety reasons, opened food, treats and used grooming tools cannot be returned.